Principal Consultant
As team leader or member, have carried out IT projects principally in the field of technical architecture for business-to-consumer organisations.
Data Quality proposition
Internal assignment. Worked on a new Data Quality proposition ("The Value of Customer Data") involving software vendors such as Avellino (Data Analysis), Trillium (Data Quality) and Ab Initio (high-end ETL tool).
American financial institution
Worked on a successful proposal for a datawarehouse project including source imports, single customer view and data reporting.
Hutchison 3G – Enterprise Architecture
Key member of the Enterprise Architecture team for Hutchison 3G. Responsible for Product Architecture, reusable Business Components definition, Data Model integration with Service Components and Business Classes. Role involved Product development support, architectural design and liaison with business and system analysts, and coordination with the international IT groups (Europe, Australia, China).
Datawarehouse project for the Automobile Association
Was a member of a Detica team responsible for creating a data warehouse that provides a single view of the company's customers and enables it to market a range of utility and financial services more effectively. The project involved developing and integrating feeds from over 40 legacy systems and 4 software packages (SAS, Protagona, Trillium, Business Objects). Specific role was in defining the non-functional requirements including performance and resilience issues, and in technical architecture and system analysis.
E-Business for French IT airline supplier SITA
Member of a team responsible for defining the requirements for a web based global B2B order management system, on behalf of SITA, a major IT supplier for airline industry. Assessed Siebel against these requirements. Was also responsible for IT requirements and technical architecture. The project involved international contacts (Geneva, Paris, New York). Received the Siebel Business Analyst certification.
ISP and Portal Project for Centrica
Played an important role in the launch of a B2C internet service. Responsibilities were project definition and supplier selection, definition of functional requirements and management of implementation by an IT supplier. The service was part of a larger offering of an ISP and fixed and mobile services. Also responsible for writing the RFP for network providers, supplier selection and process using gap analysis. Wrote Service Level Agreements for networks, portal content and ISP performance, defined the portal content (news, sport, games, etc…), and additional ISP services such as email and chat. Was involved in implementing the ISP service and call centre facilities (help desk, fault management, ticketing). Managed the interfaces between systems (ISP customer registration, billing, call centre) and maintained an overview of the technical architecture of the system.
CRM architecture for Eurotel – a mobile operator in Eastern Europe
Member of a team formulating an e-CRM strategy for a mobile operator in Eastern Europe. The objective of the project was to deliver a CRM roadmap to provide a high-level architecture and implementation plan, with estimated costs and resources.
CRM architecture for Norwich Union
Was in charge of the Technical Architecture, the Design of the system and the gap analysis between existing architecture and the proposed solution.
